74
RECOPE ANNUAL REPORT 2015
The role of the administrator of the Computer
Support Unit of the Department of Sales and
Distribution, the technological infrastructure that
oversees the industrial works in El Alto plant and
storage site, and its connection to the IT Service
Continuity Plan, were reviewed, in addition to
the documentation of administrative, operating
and maintenance activities in the Arai network to
ensure safety.
7. Procedures and processes related to the
instrumentation unit
Inventory of the computer components that
make up the Arai network in the Maintenance
Department and the Department of Sales and
Distribution, weighted in accordance to their
importance in administrative, operating and
maintenance activities.
8. Procedures and processes related to
infrastructure projects
Activities related to the standardization of
project progress reports.
9. Evaluation of different processes:
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Compliance with environmental standards in
the facilities of the Department of Sales and
Distribution.
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Water treatment and waste management
procedures in Moín.
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Product sampling process for laboratory
analysis, Department of Quality Assurance.
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Laboratory tests performed by the Department
of Quality Assurance.
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Cathodic protection treatment of the multi-
purpose pipeline.
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Acquisition of refueling trucks and hydrants.
10. Preliminary research services
In response to the general auditor’s complaints
and instructions, two preliminary research
studies were conducted to assess the accuracy
4. Procedures and processes related to technical
support
The services of the Department of Technical
Support of the Office of Computer Technology.
Technical support provided by the Department
of Operations, Refinery Management.
It includes all the documentation related to
VPN and AD services, internal and external
user inventory, VPN password policies,
parametrization of the Adaudit software
performed by the Department of Technical
Support of the Office of Computer Technology.
5. Procedures and processes related to the
technological structure
Improvements to the technological structure
that supports the application that receive
maintenance from the Department of Refinery
Processes, Refinery Management.
6. Procedures and processes related to IT safety
and control
Technical support given to the electronic
logbook system, transfer of knowledge
necessary for the proper use of such application,
and a data backup and recovery strategy in the
Department of Refinery Processes, Refinery
Management.
Activities performed by the Department of
Technical Support in relation to the review of
event logbooks, data backup, and the possibility
to submit the storage equipment to vulnerability
testing (EVA).
Management of the Department of Safety
and Security’s surveillance camera system;
destruction of company identity cards of
former employees in the Department of
Compensation and Incentives, Department of
Human Resources, and controls on the update
of user lists of the company’s various computer
software.
