38
2016 ANNUAL REPORT
Technology
RECOPE’s IT infrastructure is currently
undergoing a large renovation effort
in accordance with the Unified
Management System (SIG-SAP as per
its Spanish acronym).
One of the most important improvements
carried out in 2016 was the replacement
of the Core Switch, which serves as the
gateway to the company’s wide area
network (WAN) and reduces the risk of
communications obsolescence.
The
improvement
consisted
in
upgrading the infrastructure of the
6800-series CORE Switch, in two of the
company’s data centers, in the interest of
increasing the rate at which information
can be transmitted along the company’s
communications line. In addition to the
above, the redesign allowed the company
to establish WAN communications links,
and install a fiber optic network to
backup information, in accordance with
the data redundancy plan.
Furthermore, a disaster recovery
plan (DRP) was implemented in the
Secondary Facilities of the El Alto
Terminals, in furtherance of the billing
process. The Secondary Facilities
were inaugurated on September 25
th
,
2014, are equipped with state-of-the-
art technology, and serve as RECOPE’s
secondary data processing center.
This project addressed several matters
related to communications and
hardware/software needs, and involved
the creation of emergency response
protocols. This project represents a
significant advancement in business
management protocols, as it provides
the Unified Management System (SIG-
SAP) with the necessary redundancy
contingencies to ensure the continuity
of the critical business operations.
Numerous other projects were completed
to optimize the SIG-SAP system and
extend its current functionality.
The operational efficiency of the Data
Center in the Hernán Garrón Building
was increased by installing a bus duct
for the electrical wiring and the cold
aisle containment system; thereby
improving the data center’s power usage
effectiveness (PUE).
Some of the most significant
accomplishments,
in
terms
of
technology, are specified below.
1. Improvements Made
to SAP’s Technical
Architecture
This project consisted in the
installation and integration of the
solution manager (SOLMAN) and
governance, risk and compliance
(GRC) systems. Training courses
on the HP-UX virtualization of host
servers were provided. Similarly,
BI-SAP tools were implemented to
generate the “2014-2015 Ordinary
Pricing Study” report. The report
must be submitted to the Public
Services Regulatory Authority
(ARESEP) on an annual basis.
2. New SAP Interface
Seven new SAP interfaces were
developed for the loading/
unloading platforms in Moín, two
for the loading/unloading platforms
in Barranca (Jet A-1), six for the
Fusion - Mobility Module, and one
for Plant Maintenance (PM).
3. Information Security
System (SGSI as per its
Spanish acronym)
A diagnostic test was performed
and the pertinent information
security (InfoSec) vulnerabilities
were detected.
4. Standardization of the
IT Service Management
System
The company carried out a process-
mapping study and its management
system was evaluated, in accordance
with the ISO 20000 IT service
management international standard.
5. Management Support
System (TEMPO)
The management support system
was properly configured to
